Terms of service

This website is operated by Pluff. Throughout the site, the terms “we”, “us” and “our” refer to Pluff. By accessing our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, and merchants. If you do not agree to these Terms, you should not use our website or services.

We may update or modify these Terms at any time, so please review them periodically. Continued use of our website constitutes acceptance of any changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

1. Online Store Terms

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

You agree not to use our products or services for any illegal or unauthorized purpose, or violate any laws in your jurisdiction.

Any breach of these Terms may result in termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

You agree not to reproduce, copy, sell, or exploit any portion of our website or services without our written permission.

Your non-sensitive information may be transferred across networks to operate our services. Payment information is always securely encrypted.

3. Product Information

We do our best to ensure that all product descriptions, images, and pricing are accurate. However:

  • Colours may appear differently depending on your device
  • Product details may change without notice
  • We do not guarantee that products will meet all expectations

We reserve the right to limit or discontinue any product at any time.

4. Orders & Billing

We reserve the right to accept, reject, or cancel any order at our discretion.

You agree to provide accurate and complete billing and shipping information. If we need to make changes to your order, we will attempt to contact you.

Orders suspected of resale or fraud may be cancelled.

5. Pricing & Payments

All prices are subject to change without notice.

Prices displayed does not include shipping fees or applicable taxes, which will be calculated at checkout.

6. Shipping & Delivery

Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

Once your order has been handed over to the shipping carrier, Pluff is not responsible for delays, loss, or damage during transit.

7. Returns & Exchanges

Returns and exchanges are subject to our Return Policy.

Please review our Return Policy for full details before making a purchase.

8. Third-Party Services

We may use third-party providers (such as payment gateways and logistics partners) to operate our business.

We are not responsible for the content, policies, or practices of third-party websites or services.

9. User Feedback & Submissions

If you send us feedback, suggestions, or content, you agree that we may use it without restriction or compensation.

You are responsible for ensuring your submissions do not violate any laws or third-party rights.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors & Inaccuracies

Occasionally, there may be errors in product descriptions, pricing, or availability.

We reserve the right to correct these errors and cancel orders if necessary.

12. Prohibited Uses

You may not use our website for:

  • Illegal activities
  • Fraud or misleading behaviour
  • Uploading malicious code or viruses
  • Violating intellectual property rights

We reserve the right to terminate access if these are violated.

13. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without any guarantees.

We do not guarantee uninterrupted, secure, or error-free use of our services.

14. Limitation of Liability

Pluff shall not be liable for any direct or indirect damages resulting from the use of our website, products, or services, to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify and hold Pluff harmless from any claims or demands arising from your breach of these Terms or violation of any law.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. This website is operated by Pluff, a registered business under Kay Creative Enterprise 202403153155 (003610972-V). Throughout this site, the terms “we”, “us” and “our” refer to Pluff.

18. Contact Information

If you have any questions about these Terms, please contact us at:
hellopluff@gmail.com

By using our website, you acknowledge that you have read and agreed to these Terms of Service.

The Pluff Team ✨